hi222 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how hi222 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", or "your") who access or use the hi222 website at hi222.io and all associated services, including sports betting, live casino, slots, payment processing, and customer support.

By registering an account on hi222 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the hi222 platform.

This Policy applies to all players accessing hi222 from Bangladesh and should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with hi222.

2 Personal Data We Collect

hi222 collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform. The categories below set out the full scope of personal data that hi222 may hold about you.

2.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Residential address, city, and postcode (including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other Bangladeshi cities)
• Email address
• Mobile phone number
• National Identity Card (NID) number or Passport number (for KYC verification)

2.2 Financial & Transaction Data

• bKash, Nagad, Rocket, or Upay mobile financial service account identifiers (phone numbers registered with the MFS)
• Bank account details (account number, bank name, branch) where bank transfer is used
• Transaction history, including deposits, withdrawals, and bet settlement records
• Account balance and bonus balance information

2.3 Technical & Usage Data

• IP address and approximate geolocation (derived from IP)
• Device type, operating system, and browser type/version
• Session timestamps, page views, and click-path data
• Game play history, wagering activity, and betting patterns
• Login history and authentication events

2.4 Communications Data

• Records of correspondence between you and hi222 support, including emails and chat transcripts
• Responsible gaming requests, including self-exclusion applications and deposit limit changes
• Dispute and complaint records

Data Category	Examples	Primary Purpose
Identity & Contact	Name, DOB, NID, address, email, phone	Account registration, KYC verification, communications
Financial & Transaction	bKash/Nagad number, bank details, deposits, withdrawals	Payment processing, fraud prevention, AML compliance
Technical & Usage	IP address, device, browser, game history	Platform security, personalisation, analytics
Communications	Support emails, chat logs, RG requests	Customer service, responsible gaming, dispute resolution

3 How We Collect Your Data

hi222 collects personal data through the following channels and methods:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: When you browse or use the hi222 platform, we automatically collect technical and usage data via server logs, session tracking, and analytics tools.
• From payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a supported bank, transaction confirmation data is passed to hi222 by the payment provider.
• From identity verification partners: During KYC verification, we may work with third-party document verification services to confirm the authenticity of identity documents you submit.
• From cookies and similar technologies: See Section 7 of this Policy for full details on our use of cookies and tracking technologies.

4 How We Use Your Personal Data

hi222 uses your personal data only for specific, identified purposes. The table below maps each data category to the purposes for which it is used.

• Account Management: To create, maintain, and administer your hi222 account, verify your identity, and manage your preferences and settings.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and resolve payment disputes.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) frameworks, age verification requirements, and any applicable data protection legislation. This includes retaining transaction records for the periods required by law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as set out in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour, identify patterns of potential problem gambling, respond to responsible gaming requests, and apply account controls such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Platform Improvement & Analytics: To analyse aggregate usage patterns, improve the platform experience, and troubleshoot technical issues. Analytics data is used in anonymised or aggregated form wherever possible.
• Marketing Communications: Where you have given explicit consent, to send you relevant promotional communications about hi222 bonuses, games, and offers. You may withdraw consent at any time by contacting support at hi222.io.

5 Legal Basis for Processing

hi222 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is required to fulfil our contractual obligations to you as a registered player — including account creation, payment processing, and game provision — is carried out on the basis that it is necessary for the performance of our agreement with you.
• Legal Obligation: Certain processing activities — including KYC verification, transaction record-keeping, and financial crime reporting — are carried out to comply with our legal obligations under applicable law.
• Legitimate Interests: Some processing activities are carried out on the basis of our legitimate interests as a platform operator, including fraud detection, platform security, and aggregate analytics. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent: Where processing is not covered by the above bases — in particular, marketing communications — we will obtain your explicit consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Third Parties

hi222 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data sharing is limited to the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment partners receive the minimum transaction data necessary to process your deposits and withdrawals.
• Game Providers: Software providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive a player session token and anonymised player identifier necessary to provide game services. These providers do not receive your name, NID, or payment details.
• Identity Verification Partners: Third-party KYC service providers receive identity document data for the sole purpose of verifying the authenticity of documents submitted during the verification process.
• Regulatory & Law Enforcement Authorities: hi222 may be required by applicable law or court order to disclose certain player data to regulatory bodies, financial intelligence units, or law enforcement agencies. Such disclosures are made only to the extent required and are logged internally.
• Professional Advisers: Legal counsel, auditors, and compliance consultants may access limited personal data where strictly necessary to provide professional services to hi222. All such parties are bound by confidentiality obligations.

7 Cookies & Tracking Technologies

hi222 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the hi222 website. They serve the following functions:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the platform, including which pages are visited most frequently and where users exit. This data is used to improve the user experience. Analytics cookies are not linked to identifiable personal data.
• Preference Cookies: Store your platform preferences, such as language settings, interface options, and recently viewed game categories, to personalise your experience on return visits.
• Security & Fraud Detection Cookies: Assist in identifying and preventing suspicious activity, including unusual login patterns and bot traffic, to protect the integrity of the platform and all registered players.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the hi222 platform from functioning as intended.

8 Data Security

hi222 implements a multi-layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and hi222 servers is encrypted using industry-standard SSL/TLS protocols. The presence of HTTPS in the browser address bar confirms that the connection is encrypted.
• Encrypted Data Storage: Personal data held in hi222 databases is stored in encrypted form. Encryption keys are managed separately from the data they protect and are subject to regular rotation.
• Access Controls: Access to personal data within hi222's internal systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality agreements and mandatory data protection training.
• Brute-Force & Intrusion Protection: Login systems are protected by rate-limiting, account lockout policies, and intrusion detection mechanisms to guard against credential stuffing and brute-force attacks.
• Regular Security Audits: hi222 conducts periodic security assessments and vulnerability reviews of its platform infrastructure to identify and remediate potential weaknesses proactively.

While hi222 takes all reasonable technical and organisational measures to protect your data, no system is entirely immune to security risks. In the event of a data breach that poses a risk to your rights, hi222 will notify affected players in a timely manner and take all necessary steps to contain and remediate the breach.

9 Data Retention

hi222 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account relationship with hi222, and for a period of up to five (5) years following account closure, to satisfy potential legal, regulatory, or dispute resolution requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements applicable to online gaming and payment processing activities.
• KYC & Identity Verification Documents: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, or longer if required by a specific legal obligation or ongoing regulatory investigation.
• Communications Data: Support correspondence and chat records are retained for up to two (2) years from the date of the last interaction, unless a longer period is required in connection with a formal complaint or dispute.
• Technical & Usage Data: Log data and session records are retained for up to twelve (12) months, after which they are deleted or fully anonymised.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the lifetime of your account and for a period of three (3) years after account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with hi222's internal data lifecycle procedures. Anonymised data — which can no longer be linked to an identifiable individual — may be retained indefinitely for aggregate statistical purposes.

10 Your Privacy Rights

As a player registered with hi222, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact support at hi222.io with the subject line "Privacy Rights Request":

• Right of Access: You have the right to request a copy of the personal data that hi222 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that hi222 delete your personal data. This right is subject to limitations where retention is required by law or for the resolution of outstanding disputes.
• Right to Restrict Processing: You may request that hi222 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contractual relationship, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent — in particular, marketing communications — you may withdraw that consent at any time by contacting support at hi222.io. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for analytics purposes.

11 Children & Minors

The hi222 platform is strictly intended for adults aged 21 years and above. hi222 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and handle any funds in accordance with our Terms & Conditions and applicable law.

If you believe that a person under the age of 21 has registered an account on hi222, please notify us immediately at support at hi222.io so that we can investigate and take appropriate action without delay.

12 Third-Party Links

The hi222 website may, from time to time, contain references or links to game providers' information pages. These external resources operate independently of hi222 and are governed by their own privacy policies. hi222 is not responsible for the privacy practices of any third-party website or service and encourages you to review the privacy policies of any external resource you visit.

13 Updates to This Policy

hi222 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via the email address associated with their account, with a minimum of seven (7) days' notice before the changes take effect.

The most current version of this Policy is always available at hi222.io/privacy-policy. The "Last Updated" date at the top of this page reflects the date on which the most recent version was published. Your continued use of the hi222 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which hi222 handles your personal data, please contact our support team:

• Privacy Enquiries Email: support at hi222.io
• Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days of receipt.

We are committed to resolving all privacy concerns promptly and transparently. If you are unsatisfied with our response, you retain the right to escalate the matter through such formal channels as are available to you under applicable law.